Question 1

Is my customer data ever used to train AI?

Accepted Answer

No. Your conversations, photos and VINs are never used to train AI models.

Question 2

Where is the data stored?

Accepted Answer

On secure cloud infrastructure with encryption at rest and in transit.

Question 3

How are personal accounts kept separate?

Accepted Answer

Personal phones tie customer data to employee accounts you don't control. The shop tablet keeps the data inside the shop.